We strongly believe you will be completely happy with your device. However upon arrival if you are not then you may return any unused products for an exchange, store credit, or refund within the first 30 days of purchase. All used merchandise will be final sale unless there is a manufacturer default in which your 1 year warranty will apply for replacement only.
All sonic cleansing devices are inspected for quality and manufacture defects before they are shipped. A defective product is extremely rare however all Go Luminous Pro devices will come with a 1 year warranty that will cover your device if it is found to be faulty due to manufactures defects only. Your Go Luminous Pro device will come with an instructional manual.
Your warranty number will be the same as your order number. It will be on your receipt as well as inside your package. Your warranty will automatically start the date of your purchase and will expire exactly 1 years from that date. No exceptions.
Warranty exclusions / limitations
Your warranty will not cover a defective device do to user negligence. For example, breaking the water proof seal, dropping the device, using abrasive facial cleansers with exfoliates, ect. All Go Luminous Sonic Cleansing handles will be examined for validity of warranty before a replacement is sent.
- Processing time is about 1-2 business days. Your Purchase will ship after that.
- Business days are Monday – Friday. Excluding Saturday, Sunday and all major holidays.
- Shipping time will vary depending on the shipping method you choose at checkout.
- During the holidays as well as any sale or promotional dates there may be a small delay. The Delay in Processing time is normally 2-3 business days due to the large influx of orders.
- Tracking numbers will be uploaded to the email provided at checkout. Please make sure you input your email correctly, any typos will keep you from receiving your tracking number and any updates.
- Make sure your purchase is being shipped to the right and safe location! Go Luminous LLC will not be held responsible for any lost or stolen packages once tracking has been confirmed delivered to the address provided.